Terms of Service

Overview

Welcome to Simpl Candle. By using our website, making a purchase, or interacting with any of our services, you agree to the following terms and conditions. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Any reliance on the information provided on this site is at your own risk. We reserve the right to modify the contents of this site at any time, including pricing, product availability, and terms of service, without prior notice.

2. Products and Services

All products are subject to availability, and we reserve the right to limit the quantity of products we offer. We take reasonable care to ensure that product descriptions, prices, and images are accurate. However, we cannot guarantee that all information is free of errors. In the event of an error, we reserve the right to correct or update the information at any time, and cancel orders affected by the error.

3. Pricing and Payments

All prices listed are in GBP (£) and include applicable taxes. We accept payment through secure online methods such as credit card and PayPal. Full payment must be made before the order is processed.

We reserve the right to modify our prices at any time without prior notice. Discounts and promotions are subject to specific terms and conditions, and cannot be combined unless otherwise stated.

4. Shipping and Delivery

We offer shipping within the UK. Shipping fees and delivery estimates will be provided at checkout. Once an order has been dispatched, you will receive a tracking number via email. While we strive to meet the delivery time estimates, we are not liable for delays beyond our control, such as courier disruptions or unforeseen circumstances.

5. Returns and Refunds

Please see our returns and refunds policy.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photographs of the issue. We will arrange for a replacement or refund.

7. Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to, loss of profits, revenue, or data.

Our candles are made from high-quality ingredients and follow safety guidelines, but we are not responsible for any misuse of our products. Customers are advised to follow all safety instructions and recommendations on the product packaging.

8. Intellectual Property

All content, images, product designs, and branding on our website are the intellectual property of Simpl Candle and may not be reproduced, copied, or used without written permission.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy, which can be found [here].

10. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms of Service regularly.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. By using our site and services, you agree to submit to the jurisdiction of these courts.